All palleted orders of canning jars are shipped via
freight truck. In the below sections you'll find important information
regarding the ordering process and shipment of palleted canning
jars. Please take the time to read this information carefully.
If you still have questions or concerns please call us.
General Information
1. All Canning Jars purchased on pallets must be shipped
by freight truck. Their weight and/or bulk will not allow
us to ship them through any other service. (No US Mail, UPS, FEDEX
etc.)
2. If you are a Google Checkout customer please call us
to place your order. Do not use our shopping cart
to place your order as the shipping weight will not calculate properly
due to Google Checkout limitations.
3. Canning Jars purchased on pallets ship directly from the manufacturer.
Please allow 10-14 days from the time of order placement/payment
for the order to be processed and the jars shipped/delivered to
you. If you order additional items besides the jars they will be
shipped separately.
4. Palleted Canning Jar orders are handled differently than
a normal order. As such our shopping cart will not calculate freight
charges for the orders. The cart will calculate the shipping
charges for any other items you may order.
5. At this time we cannot ship these types of orders to
Alaska, Hawaii or Canada.
How we process Canning Jars on Pallets Orders
Once we receive your order you may expect to receive a phone call
from us within 1-2 business days. Please be sure that the phone
number you give us on the checkout form is a daytime phone number
where you can be reached. This phone call will confirm your order,
and discuss freight charges and delivery options. We will also answer
any questions or concerns you may have. Until you receive this call
from us and everything is confirmed we will not bill your credit
card or process your order. After the jars are shipped we will contact
you with updated shipping/delivery information.
Shipping Information and Delivery Options
As stated earlier all palleted jars ship via freight truck. Please
keep in mind the following information regarding shipment and delivery
of your order:
1. Jars arriving on pallet(s) are heavy (most are several hundred
pounds) and will require manpower and/or equipment to unload them
from the truck and get them into your building. If you do not have
the necessary manpower and/or equipment to handle the shipment we
recommend our optional delivery service.
2. The pallet(s) will arrive on a full size semi freight truck.
(typical 18 wheeler size) If there is not reasonable access to your
building then you should consider the optional delivery service.
3. The freight company will contact you prior to delivery to insure
that an adult will be available at the scheduled delivery time.
They will not deliver the shipment unless a responsible adult is
present to take delivery and sign for the shipment.
We offer two levels of delivery service for
these orders. As each order and delivery situation is different
you will receive an exact freight charge either during or shortly
after we talk with you on the phone.
The two delivery options are:
1. Basic Freight Service
Price varies - This service is for those who have
the manpower and/or equipment to unload the shipment once it arrives
at their chosen delivery site. The customer will be expected to
unload the pallet(s) once the driver gets the pallet(s) to the back
of the truck. This is the most economical type of delivery service
we offer. However this is not a good option for those who do not
have the manpower/equipment to unload the shipment or for those
who live in locations that the truck cannot get to.
2. Standard Threshold Delivery
$119.95 minimum charge - Delivery to driveway,
curbside, front step, front door, or inside garage. Delivery equipment
includes a lift gate-equipped truck, pallet jack, hand truck and
two men. This service does not include uncrating, unpacking, de-skidding,
placement or debris removal.
Damage and Returns
Damage
All shipments are inspected before they leave the warehouse. We
do not ship damaged or defective goods. Once the shipment leaves
the warehouse the freight carrier assumes responsibility for damage
done during the shipment of your order. Once the shipment
arrives you should inspect it carefully for any damage.
Once you sign for the delivery the freight company is released from
any damage claims. If damage is found you should note it on the
delivery ticket and call us immediately. If the damage is severe
refuse the shipment and call us immediately.
We must emphasize the point that it is your responsibility to carefully
inspect the shipment for any sign of damage internally or externally
in front of the driver. Remove packaging if necessary to inspect
the shipment. You must note any damage found in writing on the delivery
ticket. Failure to do so will make the shipment your property regardless
of condition. No exceptions.
Returns
Canning Jars may be returned with 30 days of purchase provided the
following conditions are met:
1. The jars must be brand new and unused.
2. Any shipment returned to us for any reason MUST
have an RMA number. Returns without an RMA number are subject to
a 20% restocking fee. The jars (unless damaged in shipping) must
be returned to us in new re-sellable condition with the original
boxes and factory packaging materials. Failure to include these
materials may result in our not accepting your return.
3. You are responsible for return freight charges and insurance.
You, or the freight company are responsible for any damage that
may occur during return shipping. Package the shipment carefully.
4. The purchase amount will be refunded less freight charges.
5. For smaller items not shipped by freight truck our regular Return
Policy will apply.
